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Refund & Cancellation Policy

How billing, cancellation, refunds and plan changes work.

  • Last updated
  • 3 min read
  • Lebx Mail by Lebx

The short version

  • Plans are billed in advance and renew automatically. Cancel any time from your account — no calls, no forms.
  • Turn off auto-renewal and your plan stays active until the end of the period you paid for — you won't be charged again.
  • Payments are non-refundable, except for billing errors, duplicate charges and where the law requires a refund.
  • Ask for a refund within 14 days of the charge; approved refunds reach your original payment method in 5–10 business days.

This summary is for convenience only — the full text below is what applies.

How billing works

  • Paid plans are charged in advance at the start of each billing period — monthly, yearly, or as shown at checkout.
  • Subscriptions renew automatically at the then-current price until you cancel. We'll email you before any price increase takes effect.
  • Prices are shown at checkout, with applicable taxes such as GST added where required. You'll receive an invoice for every payment in your account.

Free plans and trials

You can use our free plan, or a free trial where offered, without being charged. If a trial requires payment details, we'll only charge you when the trial ends — cancel before then and you won't pay anything. The trial length is shown when you sign up.

Cancelling your subscription

Sign in and go to Account → Subscription. You have two options:

  1. Disable recurring (recommended) — turns off automatic renewal. Your plan stays active until the end of the period you've paid for, then ends. You won't be charged again.
  2. Cancel subscription — ends your plan immediately. Remaining time and any unused plan credits are forfeited and are not refunded.

Once your plan ends, your account moves to the free plan (where available) or becomes inactive. Your data is kept for 30 days after your account closes, so you can export it or change your mind, and then deleted as described in our Privacy Policy.

Can't sign in? Email support@lebx.io from your account email address and we'll cancel for you.

Refunds

Because you can use the full Service immediately after paying, and cancel at any time to stop future charges, payments are generally non-refundable, including for partially used billing periods and unused sending credits or quotas.

We will refund you in full or in part when:

  • you were charged twice for the same thing;
  • you were charged after your cancellation took effect;
  • you were charged the wrong amount because of an error on our side;
  • the Service was unavailable for an extended period due to a fault on our side (we may offer account credit or a pro-rata refund); or
  • a refund is required by applicable law, including consumer protection law in your country.

We may also consider other refund requests at our discretion — for example if you forgot to cancel a yearly renewal and haven't used the Service since it renewed.

How to request a refund

  1. Email support@lebx.io from your account email address within 14 days of the charge.
  2. Include the invoice number and the reason for your request.
  3. We'll reply within 2 business days. If approved, the refund is issued to your original payment method; banks and card issuers usually take 5–10 business days to show it.

Upgrades and downgrades

  • Upgrades take effect immediately. Any amount due — a prorated difference or a new billing period — is shown at checkout before you pay.
  • Downgrades take effect at the start of your next billing period; there is no refund for the remainder of the current period. If your usage (for example your number of contacts) is above the new plan's limits, you'll need to reduce it before the downgrade applies.

Sending credits and add-ons

One-off purchases, such as sending credits, email verification credits and other add-ons, are non-refundable and non-transferable once delivered to your account, except in the cases listed under Refunds. Any expiry date is shown at purchase.

Accounts suspended for policy breaches

If we suspend or terminate your account because you breached our Terms of Service or Acceptable Use Policy — for example by sending spam — you are not entitled to a refund for any unused period, credits or add-ons.

Failed payments and chargebacks

If a renewal payment fails, we'll notify you and retry. If it still can't be collected, we may pause sending and paid features until the invoice is paid. If you think a charge is wrong, please contact us before disputing it with your bank — we can usually resolve it faster. Accounts with an open chargeback may be suspended while it is investigated.

Delivery of the service

Lebx Mail is a cloud software service delivered online. Nothing is shipped physically. Your plan, credits or add-ons are activated in your account immediately after payment is confirmed, and you'll receive an email confirmation and invoice. If a purchase doesn't appear within an hour, contact support@lebx.io.