Support is provided by email. We read every message and reply within 2 business days — usually much sooner.
Customer support
Questions about your account, campaigns, deliverability or how a feature works.
support@lebx.ioBilling & refunds
Invoices, payments, plan changes, cancellations and refund requests. Include your invoice number.
support@lebx.ioReport spam or abuse
Received spam or phishing sent through Lebx Mail? Send the full email with headers.
abuse@lebx.ioPrivacy & data requests
Access, correction, deletion or export of personal data, and questions about our DPA.
privacy@lebx.ioBefore you write
- Already a customer? Email us from your account email address so we can find your account quickly and verify it's you.
- For a campaign problem, include the campaign name and a screenshot of any error.
- Never send us your password — we'll never ask for it.
Want to stop receiving someone's emails?
Emails sent with Lebx Mail come from our customers, not from us. Click the unsubscribe link at the bottom of the email — it works instantly. If the link doesn't work or you never signed up, forward the email with full headers to abuse@lebx.io and we'll act on it.
Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made under it, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, you may raise a complaint with our Grievance Officer.
| privacy@lebx.io (subject line: "Grievance") | |
| Acknowledgement | Within 48 hours |
| Resolution | Within 30 days of receipt |
If you are not satisfied with our response to a privacy complaint, you may contact the data protection authority where you live, such as the Data Protection Board of India, your EU supervisory authority or the UK Information Commissioner's Office.
Company details
| Service | Lebx Mail |
|---|---|
| Operated by | Lebx |
| Country | India |
| Legal notices | support@lebx.io |